Published 11/1/23 By Brenden Watts

Person-Centered Care (PCC) has emerged as a transformative approach in healthcare and community-based services. It places the individual at the heart of care, focusing on their unique needs, preferences, and aspirations. In this comprehensive guide, we delve into the world of PCC, its significance, and the crucial roles of Community-Based Organizations (CBOs), Area Agencies on Aging (AAAs), and PeerPlace in its implementation.

Close-up of people holding hands

Defining Person-Centered Care

At its core, Person-Centered Care (PCC) is a philosophy that values individuals as active participants in their care journey. PCC recognizes that health and well-being are deeply personal and should be tailored to each person’s circumstances. This approach shifts the focus from diseases and diagnoses to individuals and their life experiences. The goal is to respect everyone’s unique individual needs and provide them with care that will work best for them.

In PCC, healthcare providers engage in meaningful conversations with patients, taking the time to understand their goals, preferences, and values. Treatment plans are collaboratively developed, considering not only medical needs but also social, emotional, and lifestyle factors.

The Role of Community-Based Organizations (CBOs) in PCC

Community-Based Organizations (CBOs) play a pivotal role in the delivery of PCC. Their strength lies in their ability to provide care and support within the community, meeting individuals where they live, work, and socialize. CBOs excel in tailoring services to the unique needs of diverse populations.

CBOs are adept at fostering independence and enhancing the quality of life for their clients. They provide a range of services, from care coordination to nutrition programs and social activities, all designed to promote individual well-being. This person-centered approach aligns perfectly with the principles of PCC.

In practice, CBOs actively involve individuals in the decision-making process, encouraging them to define their care goals and preferences. This collaborative approach empowers individuals to take charge of their health and maintain their independence.

The Role of Area Agencies on Aging (AAAs) in PCC

Area Agencies on Aging (AAAs) serve as critical hubs for seniors and their caregivers. AAAs are dedicated to enhancing the aging experience by coordinating services, resources, and information. Their mission aligns seamlessly with the principles of PCC.

AAAs are instrumental in promoting PCC by offering comprehensive support for older adults. They facilitate access to vital services such as transportation, meal delivery, and in-home care. AAAs understand that aging is not a one-size-fits-all journey, and they tailor their services to meet the unique needs of each individual.

Furthermore, AAAs prioritize the prevention of social isolation among seniors, recognizing its detrimental impact on health. They create opportunities for seniors to engage in social activities, fostering connections and a sense of belonging.

PeerPlace’s Contribution to Person-Centered Care

PeerPlace is committed to advancing Person-Centered Care (PCC) by providing cutting-edge software solutions for Community-Based Organizations (CBOs) and Area Agencies on Aging (AAAs). Our CBO software empowers these organizations to deliver PCC effectively and efficiently.

With PeerPlace, CBOs and AAAs can streamline their operations, ensuring that resources are directed toward personalized care. Our CBO software offers comprehensive tools for case management, data collection, and reporting, making it easier to track individual progress and tailor services accordingly.


Person-Centered Care (PCC) represents a paradigm shift in healthcare and community-based services. It places individuals at the forefront, recognizing their unique needs, preferences, and aspirations. CBOs and AAAs are key players in delivering PCC, offering tailored support within communities.

PeerPlace, as a trusted partner, empowers CBOs and AAAs with innovative CBO software solutions that align with PCC principles. Together, we can transform the care landscape, ensuring that every individual receives care that respects their individuality and enhances their quality of life.

To explore how PeerPlace can support your organization in delivering Person-Centered Care, contact us today!